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Brent J. Dreyer Managing Director iMarketingStrategy.com
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Copyright 2003-2007 - Brent J. Dreyer
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Internet Metrics and Benchmarks

You cannot manage what you do not measure. The message in this axiom is even more critical in the dynamic world of the Internet. With this in mind, we have compiled a comprehensive list of 193 Ecommerce metrics and 332 measurements that we have tracked and followed in "real time". The secret to interpreting these metrics is to detect drastic changes and watch for the extremes outside of historical norms. Of course, it is extremely beneficial to have years of experience in monitoring Internet benchmarks.

Please direct your questions and comments regarding Internet Metrics and Benchmarks to the Consultants at iMarketing Strategy.

Overview - See DETAIL

Category

Sub Category

Count of Metrics Measures
Accounting Credit 4 16
   
Customer Service Customer Service 5 15
 
Demand Abandoned 5 10
  Free Information 6 12
  General 13 17
  New Customers 7 11
  Product 6 9
  Reorders 4 7
 
Facilities Bandwidth 3 3
  Network 2 4
  Server 2 3
 
Internet Call Center Abandoned 1 2
  Customer Service 4 13
  Free Information 3 6
  General 2 2
  New Customers 1 2
  Orders 3 9
 
Marketing Catalog 6 8
  Competitors 2 2
  Email 12 14
  Fax 6 7
  General 3 4
  Onsite 4 4
  Popup 8 10
 
Navigation Articles 5 6
  Average Times 11 13
  Key Pages 5 10
  Most Popular 6 7
  Searches on Site 4 22
  User Bookmarks 1 1
  Visit Counts 3 4
Traffic Count 11 12
  General 7 7
  Peak / TOP 4 12
  Search Engine 3 5
  Times 3 3
   
Up Sell / Cross Sell Electronic 4 8
  Off Line 12 24
   
User Stats Browser Type 2 8
   
 Total   192 329

See DETAIL

Not for Publication © 2003 Brent J. Dreyer - bdreyer@iMarketingStrategy.com